|
|
 |
Designed around the small business
user the new IvyOffice 10 is the epitome of contemporary
business efficiency. Its intuitive skilfully crafted
interface gives users a Single Unified View of everything
that is important for profitability. IvyOffice improves
your profitability from the very first time you use
to every time you use it. |
|
In a matter of weeks IvyOffice
will give your business the ability to copy its strengths
across all its operational areas. It will create for
you a dynamic and fluid organisation which is always
primed for growth. It will give you the ability to emulate
big business with built-in know-how to create meaningful
dialogues with customers at all interaction and transaction
touch points. |
|
IvyOffice 10 will help your business
to establish long lasting and profitable customer relationships
and thereby help you double your profitability |
|
It gives you so many
CCOS advantages |
| |
Instantly identify
caller’s status – Customer, Supplier
or Prospect… |
| |
| |
Instantly access the right
dialogue model for use with the customer; to maximise
results from the customer contact –‘profit
from contact’ |
| |
| |
Instantly access Sales ready
messaging to maximise results from sales pitches |
| |
| |
Use Customer psychology to
improve your sales volumes |
| |
| |
Segment and colour code customers
and suppliers |
| |
| |
Single Unified View- of information
including customer’s lifestyle, preferences,
notes, details of last transaction and more |
| |
| |
Integrated Help desk and
built-in offshoring capabilities |
| |
| |
Integration with Xten for
SIP/VOIP and UK call charge reduction |
| |
| |
Integrated View- of sales
to date |
| |
| |
Segment – both customers
and products to gain a better understanding of
your business |
| |
| |
Record and keep track of
all customer interactions |
|
| |
Run multiple marketing campaigns |
|
|
Analyse campaign results using Excel |
|
|
Keep as many records as you like- unlimited number
of records |
|
| |
Map24 link and support for
contacts; Click next to post code to access map
24 |
|
| |
Click on contact’s
web address to auto launch Internet Explorer and
their web page |
| |
| |
Click on contact’s
email address to auto launch Outlook Express or
Outlook |
|
|
|
|
|
| |
| |
Click on contact’s
fax number to auto launch fax template |
| |
| |
Click to search the internet
for customer or contact related research and save |
| |
| |
Up to 4 search engines for
internet research |
| |
| |
Integrated document, knowledge,
and records management system |
| |
| |
Keep record 100’s of
Products with prices |
| |
| |
Keep track of products in relation
to each customer interaction |
| |
| |
Keep track of network marketing
and referral channels |
| |
| |
Use 100’s of scripts
for outbound telemarketing |
| |
| |
Record 100’s of Helpdesk
FAQs for improving customer services and/or technical
support |
| |
| |
Integrated Task manager and
Remind me alarms linking every customer interaction |
| |
| |
Set alarms for individual tasks
and key dates |
| |
| |
Link and store Excel spreadsheets
relating to customers or suppliers automatically |
| |
| |
Link and store Word documents
relating to customer and suppliers automatically |
| |
| |
Link and store PowerPoint presentations
relating to customers and suppliers automatically |
| |
| |
? Store additional addresses
and detailed notes for every customer, supplier
or contact |
| |
| |
Document flow tracker |
| |
| |
Keep track of time in relation
to each transaction, appointment, task… |
|
| |
Set automatic reminders for
recurring events like insurance renewal dates |
| |
| |
Invoicing and sales register |
|
|
Purchase Register |
|
|
Access to payments and receipts
records |
|
|
|
Templates and direct access
for sales letters, Purchase orders, Delivery notes… |
|
|
|
Set up permissions and passwords
for different users |
| |
|
|
|
|
|
|
|
|
Multi-user version
available for use over LANs of up to 20 users |
|
|
|
Customise it for remote or
flexible working or call centre applications |
|
|
|
Customisation and upgrade available
for Oracle and SQL platforms |
|
|
|
Customisation charges start
as low as £79 per day |
|
| System requirements: - Pentium II or
above with 64MB RAM and 40MB free disk space |
|
|
Operating Systems:
Windows 98, Windows NT, Windows 2000, Windows
ME, Windows XT |
|
 |
|
| Using IvyOffice is easy |
|
Single
unified view:
Instantly access everything you need to know about
a customer or supplier
|
Colour
coded caller status
indicator:
Instantly indicates whether the caller is a customer,
prospect or supplier…
|
Last
transaction and interaction details:
Describes your last interaction
with the customer; who handled
it, outcome, action taken...
|
Lifestyle,
Insight, Dialogue model:
Instantly access dialogue model describing customerlikes
and dislikes, preferred subjects, lifestyle, sales
potential etc.
Outbound scripts and Help Desk:
Instantly access customer psychology based telemarketing
scripts and customer support Help desk…
Integrated document manager:
Customer emails, faxes, letters, phone conversations,
invoices- all within one folder; saves time
Invoicing and billing:
Invoicing and billing in a customer centric environment’
|
|
|
|
|
|
