We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information under the data protection laws in the United Kingdom and we take reasonable care to prevent any unauthorised access to your personal information.

When we refer to 'personal information' in this Privacy Policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, or as an individual acting on behalf of a business customer.

Please read this Privacy Policy carefully. If you are visiting our Web Site or using our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this Privacy Policy.

This Privacy Policy only applies to our Web Site and services. It does not apply to any other IvyOffice or third party services or to any other IvyOffice or third party sites even if we host them or you access them from our web site. If you disclose your personal information directly to other companies, your personal information will be dealt with according to their privacy practices.

If you register to become a customer of IvyOffice, we may ask you for information such as your name, address, contact telephone numbers, email address, credit card details and other (optional) information. We may also ask you for personal information if you enter one of the competitions or promotions on our web site.

We may receive personal information about you from third parties. Except in the cases where we are merely processing such information for them, we rely on third parties to obtain your consent for us to use this information.

	confirm your order has been received
	communicate with you about your access to, or use of, our service
	check that you're a registered customer if you call us. For security reasons we'll ask you for some of the information you gave us when you registered and check this against our records
	collect payment from you
	let you know (by post, telephone or email) about any changes to our services or our web site
	contact you to ask whether you would like to join in one of our research groups to help us improve our service to you
	improve our understanding of the type of customers we're attracting to our services and how they use our services
	subject to your agreement, provide you with information about IvyOffice and/or third party products and services
	manage our network

We may sometimes ask other companies to provide any of the above services on our behalf. If we do this, we share your personal information with them for this purpose.

We have information about your use of our services. We mainly use this information to manage our Web Site and for billing purposes. However, we may also use this information for marketing our services. We do not disclose this information to anyone other than to our agents who process it on our behalf. Your decision on whether you want to receive details of other IvyOffice products and services which is made when you register for or order a service, also applies to this information. Consequently, if you do not wish us to use this information for marketing purposes but during registration elected to receive details on other IvyOffice products and services, you need to complete an opt-out form which is available from us upon request by email.

As with most Web Site operators, we also collect information from visitors to our Web Site and registered customers to help us improve our Web Site and the services we make available. This information tells us, for instance, how many visitors there were to our web site, when they visited, for how long and which areas of our Web Site they went to. This information helps us to assess which parts of our Web Site are popular or need improving. We may share this aggregate data with our advertisers and other companies which offer their goods or services on our Web Site so that they can see how effective our Web Site is as a sales channel for their products but any information we share in this way is anonymous and you could not be identified from it. We do not use this information to:

If you want specific information, please tell us, because this will speed up our reply. Please also give us any relevant details to help us find the information you're looking for. Please also note that in some instances, we may be able to provide the information you want without you having to make a formal request as described above.

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

If you'd like to stop unsolicited telemarketing calls from IvyOffice and our companies, please contact the telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days.

If you'd like to stop unsolicited direct marketing mailers from IvyOffice and our companies, please contact the Mail Preference Service, following the link at http://www.fpsonline.org.uk. Direct marketing mailers should stop after 3 months.

We're serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or order (including your credit card details and your password). Any personal data you send us is securely encrypted.

We use 'cookies' to collect information from visitors to our Web Site and from registered customers. A 'cookie' is a text file which is allocated by our server to your PC when you visit our web site. The text file contains a random number which, unless the cookie is deleted, allows us to identify your PC if you visit our Web Site again.

We may change our Privacy Policy from time to time. If you are a registered customer, we will notify you of the changed Policy.

Please note, that certain of our products and services may have their own separate Privacy Policies. These will be made clear to you when you order the relevant product or service.